All sales are final. We do not accept returns or exchanges. Due to the nature of our products (fragrances and personal use items), we cannot accept returns once items have been opened or used. If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at Mytopscents@gmail.com with photos of the issue. We will gladly offer a replacement or store credit if applicable. By placing an order, you agree to these terms.